Effective Date: July 7, 2023
Welcome to JashPharma.com, your trusted online pharmaceutical hub. This Shipping Policy outlines essential information about the shipping and delivery of products purchased on our website. Please read this policy carefully to understand our shipping procedures and expectations.
1. Shipping Destinations
We currently offer shipping services within Kenya, catering to customers in various regions, including Malindi, Kilifi, and beyond. Please note that we do not provide international shipping at this time.
2. Order Processing
2.1 Order Confirmation: Upon successfully placing an order on JashPharma.com and completing the payment process, you will receive an order confirmation email. Please review this confirmation for accuracy and retain it for your records.
2.2 Processing Time: We endeavor to process orders promptly. Most orders are processed within [number of business days] business days from the date of purchase. However, certain factors, such as product availability or special requests, may influence processing times.
3. Shipping Methods
3.1 Delivery Services: We collaborate with reliable courier services to ensure the secure and timely delivery of your orders. The choice of courier may vary based on your location and the size of the package.
3.2 Tracking: Following the shipment of your order, you will receive a shipping confirmation email containing a tracking number. Utilize this number to track your order's status and estimated delivery date.
4. Shipping Times
4.1 Delivery Time: The estimated delivery time for your order may vary depending on your location within Kenya. Generally, you can expect your order to arrive within [number of days] days from the date of shipment. Please note that delivery times are approximate and may be subject to unforeseen delays.
4.2 Delays: While we strive for timely delivery, certain factors beyond our control, such as adverse weather conditions or disruptions in courier services, may lead to delays. We appreciate your understanding in such situations.
5. Shipping Fees
5.1 Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping destination. The applicable shipping fees will be displayed during the checkout process before you confirm your order.
6. Delivery Address
6.1 Accuracy: Please ensure that you provide accurate and complete delivery address information during the checkout process. We will not be responsible for orders that are delayed or misdirected due to incorrect address details.
7. Order Tracking
7.1 Tracking Information: Track the status of your order using the provided tracking number in the shipping confirmation email. If you have any questions or encounter issues with tracking, please contact our customer support team at info@jashpharma.com or office@jashpharma.com.
8. Contact Us
If you have any questions or need assistance regarding our shipping procedures, do not hesitate to contact us at:
- Email: info@jashpharma.com
- Office: office@jashpharma.com
We are committed to ensuring that your orders are delivered accurately and efficiently, and we appreciate your trust in JashPharma.
Thank you for choosing JashPharma as your healthcare partner.
JashPharma Malindi, Kilifi, Kenya Headquarters: Nairobi, Kenya